Job Summary

A human resources services company is in need of a Remote Global Client Services Workforce Management Manager.

Core Responsibilities of this position include:

• Supporting organizational capacity planning needs
• Proactively identifying and helping resolve call volume
• Owning the planning, design, and implementation of the workforce management process

Qualifications Include:

• 5+ years of demand forecasting, capacity planning, and scheduling experience
• Experience configuring workforce management solutions from the ground up
• Experience developing and generating call center workforce plans, analysis, and schedules
• Experience with contact center scheduling and workforce management solutions
• Advanced skills using the Microsoft Office Suite.
• Proven ability to build relationships quickly