Remote Global Medical Contact Center Quality Assurance Manager in Raleigh

Job is Expired
Location: North Carolina
Compensation: To Be Discussed
Staff Reviewed: Sat, Sep 19, 2020

Job Summary

An IT support management company is filling a position for a Remote Global Medical Contact Center Quality Assurance Manager in Raleigh.

Core Responsibilities of this position include:

  • Track performance scores and provide reporting & dashboards to leaders
  • Implement and evolve practical and timely solutions
  • Monitor contact center performance

Required Skills:

  • Familiarity with contact center technologies and call monitoring experience
  • Experience -2-5 years of contact center customer care
  • Knowledge/expertise with Microsoft Teams, SharePoint and Microsoft Office software
  • Minimum Education: BS degree

COMPLETE JOB DESCRIPTION

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