Job Summary
*PART TIME* HEALTH ASSISTANT
This role REQUIRES daytime availability, service accountability and rapid responsiveness to team collaboration and client needs.
This is a telecommute position. (Raleigh-Durham and surrounding areas may be given preference.)
ARE YOU READY TO CHANGE THE WAY PEOPLE EXPERIENCE HEALTHCARE?
About OnPulse:
OnPulse employees enjoy the benefit of autonomy, telecommuting and a rewarding work-life balance.
As a Health Assistant for OnPulse, you're given the opportunity to simplify and enhance our clients' healthcare experience. For many, navigating the complexity of the healthcare system is confusing, costly and time consuming. We want your expertise to generate clarity for our clients and to increase our overall service value.
ACTIVITIES MAY INCLUDE:
Consultative clinical services to include advising, guiding and coordination of care
Proactively engage healthcare facilities and providers on behalf of clients
Manage and own service caseload effectively
Update clinical census and value creation on a weekly basis
Participate and contribute in employer acquisition sales activities, as needed, for the Clinical Team
Relationship development and communication with prospective clients, current clients and partners
Ownership and accountability of client engagement and service satisfaction
Innovative and on-trend service creation and team collaboration to provide top-quality service offerings to our partners
Consistently support and demonstrate the company mission and values
SKILLS:
Case management capabilities
Deep interest and expertise in crowd sourced AND peer reviewed research
Superior customer service in both verbal and written communication
Self-motivated, goal-oriented, and takes ownership of work
Adaptive to changes in work environment, procedures, priorities, and job duties
Receptive and responsive to feedback, directions and corrections
Unparalleled multi-tasking capabilities within a fast-paced environment
Critical thinking through ambiguous scenario navigation
Strong comfort level in rapidly learning and navigating software, apps and new technology
ROLE REQUIREMENTS:
Day time availability/responsiveness within a flexible but transparent schedule
Minimum commitment of 15 hours per week
Willingness to work (agreed upon) additional hours as the service demands, business grows
HIPAA compliant home office setup
Meetings: Weekly conference calls and strategy planning/updates, virtual happy hour
Attend online training, some in person may be required
Supreme written and verbal communication
Must be open-minded, creative and innovative - with an entrepreneurial risk-taking spirit
PREFERRED SKILLS:
Expert level knowledge of a single area or wide-based clinical knowledge across systems
Case management experience
Comfort with insurance carriers, coverage and limitations
Superior written and verbal communication
White-glove concierge internal drive
Please click "Apply" button for application link!
