Job Summary
A healthcare solutions company is in need of a Remote Healthcare Concierge Associate Customer Service Representative.
Core Responsibilities of this position include:
- Triaging and escalating complex and urgent member care needs
- Maintaining detail-oriented working knowledge of employer health benefits and insurance
- Following best practices for handling member inquiries; suggesting improvements as needed
Position Requirements Include:
- A bachelor's degree
- A passion for helping people solve their problems
- Excellent written and verbal communication skills
- A high level of process-orientation, digital organization, and resourcefulness
- A desire to work in a rapidly evolving startup environment
- A desire to be a part of our mission to improve the healthcare system
