Job Summary
A company offering services to seniors needs applicants for an opening for a Remote Healthcare Contact Center Supervisor.
Core Responsibilities Include:
- Serving as teams’ liaison and advocate
- Maintaining competence to resolve direct consumer interactions
- Monitoring and reporting on service performance
Skills and Requirements Include:
- Associate’s Degree OR 1 to 2 years of leadership experience
- OR Currently in a lead position within the department for at least 6 months
- Experience and proven track record with change management in a large contact center setting
- Proficiency in business systems, including Google Workspace, Microsoft Suite, and CRM
- Demonstrated ability in successfully collaborating with multiple departments
- Demonstrated leadership skills
