Remote Healthcare Customer Care Associate

Location: District of Columbia

Compensation: To Be Discussed

Staff Reviewed: Fri, Nov 13, 2020

This job expires in 18 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A healthcare company needs applicants for an opening for a Remote Healthcare Customer Care Associate.

Core Responsibilities Include:

  • Actively listening and probing callers in a professionally and timely manner to determine purpose of the calls
  • Resolving customer administrative concerns as the first line of contact
  • Assisting in the mentoring and training of new staff

Qualifications Include:

  • Must be flexible in scheduling and comfortable with change as customer service is an ever-changing environment
  • Responsible for meeting call handling requirements and daily telephone standards as set forth by management
  • Must agree to observing service for the purpose of training and quality control
  • Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills
  • Must be able to maneuver through various computer platforms while verifying information on all calls
  • Must be able to talk and type simultaneously