Job Summary

A healthcare company is seeking a Remote Healthcare Customer Care Representative I.

Core Responsibilities Include:

• Responding to internal and external customer questions via telephone and written correspondence
• Analyzing problems and provides information/solutions
• Researching and analyzing data to address operational challenges and customer service issues

Qualifications Include:

• HS diploma or equivalent and previous experience in an automated customer service environment
• Associates in this role are expected to have strong oral, written and interpersonal communication skills
• Problem-solving skills, facilitation skills, and analytical skills
• Must be able to receive and place follow-up telephone calls / e-mails to answer customer questions
• Must be able to work any shift between 8am-8pm EST