Remote Healthcare Customer Service Representative

Job is Expired

Location: Arizona, Connecticut, Florida, Minnesota, Texas

Compensation: Hourly

Staff Reviewed: Thu, Jun 17, 2021

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Job Summary

A global healthcare company has an open position for a Remote Healthcare Customer Service Representative in Dallas.

Must be able to:

  • Work reporting assignments to follow-up and process post purchase transactions, such as refunds/exchanges/invoices/provider claims.
  • Ability to make 50+ outbound calls per day, speaking directly to customers or hearing providers and manufacturers to identify the type of assistance needed to process a transaction
  • Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems

Skills and Requirements Include:

  • High School Diploma / GED (or higher) OR equivalent work experience
  • Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
  • 1+ year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools; preferred
  • Prior health care experience; preferred
  • Ability to assist team lead/supervisor to research accounts for timely response to external emails or calls that initiated through our inbound call center
  • Ability to research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues

COMPLETE JOB DESCRIPTION

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