Job Summary
A healthcare company is in need of a Remote Healthcare Customer Support Associate.
Candidates will be responsible for the following:
- Responding to support tickets and calls in timely manner
- Effectively escalating urgent support requests
- Triaging queries to the appropriate internal team members for review and resolution
Qualifications for this position include:
- Great people skills found in empathy, ability to building trust and patience
- 1+ years of customer support or related experience in a high-volume, fast-paced customer centric role
- Clear communication; excellent verbal and written skills
- Ability to adapt and move quickly, works well under pressure specifically with ambiguity
- Experience working with cross functional team to drive improvement in all parts of the company
