Remote Healthcare Member Care Specialist

This job has been removed

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Thu, Jul 22, 2021

This job expires in: 26 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A non-profit health insurance company is in need of a Remote Healthcare Member Care Specialist.

Candidates will be responsible for the following:

  • Reviewing members’ enrollment or claims history, ensuring accuracy of billing and enrollment and application of deductible and member responsibility
  • Utilizing the company's strategy to provide outstanding customer service and call resolution to members
  • Researching and resolving sales and service-related inquiries meeting established expectations for quality, productivity and timeliness

Required Skills:

  • 2 years of customer service experience or equivalent combination of education and experience
  • 1 year of building collaborative relationships with customers, clients, and/or peers in different teams
  • High school diploma or equivalent

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