Remote Healthcare Service Desk Specialist 1

Job is Expired

Location: Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Missouri, Montana, Nevada, North Carolina, Oregon, South Carolina, Tennessee, Texas, Utah

Compensation: To Be Discussed

Staff Reviewed: Thu, Sep 23, 2021

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A non-profit healthcare organization has a current position open for a Remote Healthcare Service Desk Specialist 1.

Candidates will be responsible for the following:

  • Providing first-level response to customers
  • Providing Tier I service and support by quickly triaging incoming contacts
  • Resolving issue if able or assign to Tier II and or route to a 2nd level group for resolution

Applicants must meet the following qualifications:

  • HS Diploma Required
  • 0-2 years Experience in a service desk environment as would typically be acquired in 0 to 2 years
  • 0-2 years Experience with the electronic health record
  • Great communication skills

COMPLETE JOB DESCRIPTION

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