Job Summary
A healthcare management and device company is in need of a Remote Hearing Care Customer Experience Associate.
Individual must be able to fulfill the following responsibilities:
- Act as a primary touchpoint for hearing loss customers
- Answer inbound questions and inquiries over phone, email and chat
- Guide customers through using the technology and troubleshoot as needed
Skills and Requirements Include:
- Experience working in customer-facing roles
- Familiarity working with support software
- Deep empathy, which shines through your phone and email presence
- A self-motivated nature with the ability to work independently as well as with a team
