Remote Help Desk Specialist

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Tue, Apr 06, 2021

This job expires in: 21 days

Job Category: Information Technology

Remote Level: 100% Remote

Employer Type: Employer

Education Level: Doctorate

Job Summary

An IT engineering services firm has a current position open for a Remote Help Desk Specialist.

Core Responsibilities Include:

  • Offering end user support and assistance for administrative applications for our federal client
  • Ensuring that end users are receiving the appropriate assistance
  • Contributing to problem resolution via email or over the phone

Applicants must meet the following qualifications:

  • Basic experience with the use of Remote tools
  • Experience with Tier 1 support
  • Solid written, verbal and analytical skills are a must
  • Basic application skill set including MS Windows Operating System and MS Office Suite
  • Must be able to work with a variety of people and departments, and maintain confidentiality
  • Basic Active Directory Knowledge

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