Remote Help Desk Specialist

Job is Expired

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Sun, Dec 04, 2022

Job Category: Information Technology

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Entry Level, Experienced

Education Level: Some College, Bachelors

Job Summary

A technology company is in need of a Remote Help Desk Specialist.

Individual must be able to fulfill the following responsibilities:

Interface for all service requests related to DSS’ IT environment and mission applications
Provide Operations & Maintenance (O&M) support of the SD
Ensure customer satisfaction benchmarks and current metrics are tracked and made transparent

Qualifications for this position include:

Associate Degree (or) 2-year Technical Degree and 1 years of related experience
Information Assurance Technical (IAT) Level II which consists of either: Security+ CE, GSEC, or SSCP
Certification in one or more: ACAS, Brocade, Cisco, Dell, F5, FireEye, HBSS, HPE, IBM, Linux, McAfee, NetAPP, Oracle, and similar
Secret clearance is required
Provide end-user account administration services (add/change/remove)
Provide deskside support to resolve customer service requests

COMPLETE JOB DESCRIPTION

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Job is Expired

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Remote Help Desk Specialist

Job Summary

COMPLETE JOB DESCRIPTION

Company Overview

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