Remote Help Desk Specialist

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Sun, Dec 04, 2022

Job Summary

A technology company is in need of a Remote Help Desk Specialist.

Individual must be able to fulfill the following responsibilities:

  • Interface for all service requests related to DSS’ IT environment and mission applications
  • Provide Operations & Maintenance (O&M) support of the SD
  • Ensure customer satisfaction benchmarks and current metrics are tracked and made transparent

Qualifications for this position include:

  • Associate Degree (or) 2-year Technical Degree and 1 years of related experience
  • Information Assurance Technical (IAT) Level II which consists of either: Security+ CE, GSEC, or SSCP
  • Certification in one or more: ACAS, Brocade, Cisco, Dell, F5, FireEye, HBSS, HPE, IBM, Linux, McAfee, NetAPP, Oracle, and similar
  • Secret clearance is required
  • Provide end-user account administration services (add/change/remove)
  • Provide deskside support to resolve customer service requests

COMPLETE JOB DESCRIPTION

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