Job Summary

A home products eCommerce retailer is filling a position for a Remote Home Furnishing Customer Escalation Specialist.

Individual must be able to fulfill the following responsibilities:

• Perform both inbound and outbound support for escalated customers via phone and email
• Work with customers to resolve any difficulties or complaints by offering exceptional customer focused solutions
• Research and meticulously document the customer's issue

Position Requirements Include:

• Strong conflict resolution and de-escalation skills
• 2+ Years Experience as a Customer Service Agent or 1+ years as a Lead in a fast-paced direct to consumer Customer Success
• Ability to recognize, empathize and understand escalated customer sentiment
• Strong written communication skills
• Ability to troubleshoot and problem solve on your own
• Strong computer skills with the ability to type 50+ WPM