Job Summary

A multi channel retailer of specialty home products is filling a position for a Remote Customer Service Representative in Tucson.

Core Responsibilities Include:

• Successfully appeasing and negotiating with customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.
• Providing product information, reviewing alternative solutions if an item is out of stock and placing orders for the customer
• Addressing customer questions and concerns regarding product and delivery information

Position Requirements Include:

• High School diploma or GED
• 1 – 2 years previous customer service experience
• Experience in a performance-based or metric-driven environment
• Strong ability to communicate both verbally and written with capable data entry skills
• Ability to complete mandatory paid training for 4 weeks - 100% attendance is required