Job Summary

A security and home automation company is searching for a person to fill their position for a Remote Home Security Customer Service Retention Representative in Jacksonville.

Must be able to:

• Answer incoming calls about our products and services with existing customers
• Retain customers by problem solving, deescalating customer issues
• Enhance the department’s ability to maximize profitability and resolution

Qualifications Include:

• Available for some in-person attendance which may be required based on business needs
• Experience in sales or retention
• Effective communication skills that help deescalate customer calls while problem solving
• The ability to work with multiple screens and programs
• Ability to perform quick calculations