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Remote Homeowner Success Manager

Location: Alabama, Alaska, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, U.S. Virgin Islands, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming

Compensation: Hourly

Staff Reviewed: Mon, Jan 09, 2023

This job expires in: 10 days

Job Category: Insurance

Remote Level: 100% Remote

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A hospitality company has a current position open for a Remote Homeowner Success Manager.

Must be able to:

Act as an in-bound contact for Homeowner clients who have concerns and questions
Provide guidance to Homeowners asking questions prompted from proactive performance outreach campaigns
Analyze listing booking performance and market trend data using data platform, Salesforce, and Excel

Skills and Requirements Include:

3+ years customer service experience or 1+ year of experience driving performance
Strong analytical skills with the ability to articulate complex ideas and strategies to homeowners
Ability to use appropriate tools to analyze revenue metrics of occupancy & rate and make recommendations
Detail-oriented, skilled at prioritizing work, and capable of managing your time independently
Enjoy speaking with clients and acting as an advisor on the industry’s best pricing practices
Clear and concise communicator that is comfortable diffusing tense situations

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Remote Homeowner Success Manager

Job Summary

COMPLETE JOB DESCRIPTION

Company Overview

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