Remote Homeowner Success Manager

Location: Alabama, Alaska, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, U.S. Virgin Islands, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Compensation: Hourly
Staff Reviewed: Mon, Jan 09, 2023
This job expires in: 10 days

Job Summary

A hospitality company has a current position open for a Remote Homeowner Success Manager.

Must be able to:

  • Act as an in-bound contact for Homeowner clients who have concerns and questions
  • Provide guidance to Homeowners asking questions prompted from proactive performance outreach campaigns
  • Analyze listing booking performance and market trend data using data platform, Salesforce, and Excel

Skills and Requirements Include:

  • 3+ years customer service experience or 1+ year of experience driving performance
  • Strong analytical skills with the ability to articulate complex ideas and strategies to homeowners
  • Ability to use appropriate tools to analyze revenue metrics of occupancy & rate and make recommendations
  • Detail-oriented, skilled at prioritizing work, and capable of managing your time independently
  • Enjoy speaking with clients and acting as an advisor on the industry’s best pricing practices
  • Clear and concise communicator that is comfortable diffusing tense situations

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