Remote Identity and Information Solutions Customer Success Analyst

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Thu, Mar 05, 2020

This job expires in 5 days

Job Category: Customer Service

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A market intelligence company is in need of a Remote Identity and Information Solutions Customer Success Analyst.

Individual must be able to fulfill the following responsibilities:

  • Maintain account retention at no less than 90%, with a target retention rate of 100% for assigned based
  • Verify the accuracy of customer billing and identify aging invoice issues
  • Perform report research and analysis for internal and external customers

Must meet the following requirements for consideration:

  • High School Diploma or GED, or equivalent
  • 3+ years of customer service experience
  • Microsoft Office products knowledge
  • Ability to simultaneously handle multiple customer requests and deadlines
  • Good problem solving and analytical skills
  • Ability to handle stressful, rapidly changing situations involving large customers