Remote Implementations Success Manager

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Nov 25, 2020

This job expires in 25 days

Job Category: Information Technology

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced, Senior Level

Job Summary

A cloud-based solutions company has a current position open for a Remote Implementations Success Manager.

Core Responsibilities of this position include:

  • Accounting for SaaS implementations and maintaining positive customer relationships with those customers
  • Proactively monitoring product usage, and reaching out if there are opportunities to increase ROI
  • Troubleshooting issues and problems that customers and/or other team members are having with internal systems or product

Applicants must meet the following qualifications:

  • 4+ years experience in client-facing role(s), preferably in a B2B environment
  • 2+ years in Customer Success OR 1+ year project management
  • Demonstrated outstanding organizational skills
  • Demonstrated extreme attention to detail
  • Ability to thrive in fast paced environment with competing priorities
  • Hands on experience with Salesforce