Job Summary

A financial services company is in need of a Remote Inbound Call Center Insurance Customer Service Representative.

Core Responsibilities Include:

• Managing an average of 60 to 80 calls per day with a high degree of professionalism and the desire to succeed
• Utilizing active listening and critical thinking skills to quickly analyze and clearly understand a specific request or customer need
• Taking ownership to ensure that we go above and beyond to service each caller's needs

Skills and Requirements Include:

• Demonstrated background in customer service, insurance, retail, sales or a related field
• At least 1 year experience
• Demonstrated high verbal, written and interpersonal communication skills
• Demonstrated sound judgment and the ability to think within a structured and compliant work environment
• Proven ability to work in a fast-paced environment, navigate multiple programs
• Proven strong customer service skills with a focus on delivering high customer value