Remote Inbound Call Center Insurance Customer Service Representative

Location: Connecticut, Florida, Georgia, Maryland, North Carolina, Pennsylvania, South Dakota

Compensation: To Be Discussed

Staff Reviewed: Mon, Dec 28, 2020

This job expires in: 3 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Job Summary

A financial services company is in need of a Remote Inbound Call Center Insurance Customer Service Representative.

Core Responsibilities Include:

  • Managing an average of 60 to 80 calls per day with a high degree of professionalism and the desire to succeed
  • Utilizing active listening and critical thinking skills to quickly analyze and clearly understand a specific request or customer need
  • Taking ownership to ensure that we go above and beyond to service each caller's needs

Skills and Requirements Include:

  • Demonstrated background in customer service, insurance, retail, sales or a related field
  • At least 1 year experience
  • Demonstrated high verbal, written and interpersonal communication skills
  • Demonstrated sound judgment and the ability to think within a structured and compliant work environment
  • Proven ability to work in a fast-paced environment, navigate multiple programs
  • Proven strong customer service skills with a focus on delivering high customer value

COMPLETE JOB DESCRIPTION

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