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Remote Information Technology Business Analyst 3

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Wed, Jan 13, 2021
Job Category: Information Technology
Employer Type: Employer
Career Level: Experienced
Education Level: Bachelors, Masters

Job Summary

An IT and computer services company has a current position open for a Remote Information Technology Business Analyst 3.

Individual must be able to fulfill the following responsibilities:

  • Defining and delivering market leading customer support experiences
  • Taking ownership of customer experience challenges
  • Performing requirements gathering, data analysis, and communicating insights

Must meet the following requirements for consideration:

  • Bachelor's or Master's degree in Computer Science, Data Science or related field or equivalent professional experience
  • Domain knowledge in Customer Support, Customer Experience, Customer Sentiment, and/or Voice of the Customer
  • Proficient in SQL with experience in RDBMS technologies
  • Experience analyzing customer support type organizations
  • Experience analyzing customer sentiment, failure analysis, and contact drivers

COMPLETE JOB DESCRIPTION

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