Job Summary
A communications solutions company needs applicants for an opening for a Remote Information Technology Customer Success Manager.
Core Responsibilities Include:
- Being a key point of contact to guide and mentor customer
- Acting as a knowledgeable and trusted advisor
- Serving as the customer advocate internally
Qualifications for this position include:
- 10+ years of experience, at least 5 of them in a customer facing role
- 5 years managing enterprise software implementations, preferably with a software company
- Experience implementing new processes and communicating them with internal teams
- Experience using data tools to build executive level reports and dashboards
- Ability to consume and transcribe technical documentation for customers
- Knowledge of web technologies and industry-standard relational database products
