Job Summary
A mobile management company has an open position for a Remote Information Technology Helpdesk Technician I.
Core Responsibilities Include:
- Maintaining current records of problem tickets and their resolutions in the required database
- Interpreting, evaluating, and resolving problems reported to the help desk regarding various hardware, software, and corporate systems
- Placing service calls to outside vendors (Office 365, Microsoft Azure, etc.); monitor and track the call until the issue is resolved
Applicants must meet the following qualifications:
- Bachelor's degree in computer science or equivalent work experience
- Two to five years of experience supporting user requests in IT Helpdesk environment
- Strong background in troubleshooting and problem solving
- Ability to analyze and address the needs of users
- Ability to diagnose and resolve basic technical issues
- Demonstrated understanding of computer systems, mobile devices and other tech products
