Job Summary

An insurance company has an open position for a Remote Insurance Call Center Quality Assurance Specialist.

Core Responsibilities of this position include:

• Correct any inaccurate customer information in the CRM system
• Listen to recorded voice signatures to confirm validity
• Conduct internal test calls and provide feedback via written reports

Required Skills:

• High school diploma or general education diploma
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Strong attention to detail
• Effective written and oral communication skills
• Effective organizational and time management skills with the ability to work under pressure and adhere to deadlines