Job Summary
A company that is part of the Information Technology Services Industry is in need of a Remote Insurance Customer Service Representative II in Cincinnati.
Core Responsibilities Include:
- Perform a variety of customer service functions within the Enterprise Contact Center
- Coordinate first notice of loss processing of claims and/or processing payments, billing inquiries & cancellations agreements
- Meet established goals and objectives via telephone and/or electronic means
Applicants must meet the following qualifications:
- Education: Associates Degree or Technical or specialized knowledge or equivalent, related experience
- Experience: 1 - 3 years
- Knowledge: Considerable knowledge of the general and technical parts of the job. Works independently
- Decision Making: Makes decisions within position standards
- Ability to apply guidelines and procedures that require some interpretation in dealing with exceptions
- Ability to select among multiple potential pre-defined courses of action
