Job Summary
An insurance and financial services company is searching for a person to fill their position for a Remote Insurance Customer Service Representative in Reno.
Must be able to:
- Assist with daily call volume (service level takes priority)
- Provide accurate resolutions to customer inquiries in a professional and courteous manner
- Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.)
Qualifications for this position include:
- Excellent verbal & written communication skills
- Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
- Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, and general working knowledge of Internet for business use
- Knowledge of customer service principles and practices
- High school diploma or equivalent
- Must remain in current role for at least 9 months
