Remote Integrated Communications and Marketing Contact Center Outsource Manager

Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Tue, Jul 26, 2022
This job expires in: 15 days
Job Summary

An interest group in the United States is searching for a person to fill their position for a Remote Integrated Communications and Marketing Contact Center Outsource Manager.

Candidates will be responsible for the following:

  • Managing the relationship with key vendors and business partners
  • Designing systems and training in support of members and external and internal partners
  • Overseeing and implementing improvements to systems and processes

Must meet the following requirements for consideration:

  • Bachelor’s degree or equivalent work experience and 10+ years contact center experience
  • Direct experience using text analytics tools for consumer experience management
  • Direct experience using behavioral competency models
  • 6+ years of direct experience managing teams responsible for improving consumer experiences
  • Experience working for or representing major brands
  • Demonstrated advanced experience with data analytics and reporting
COMPLETE JOB DESCRIPTION

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