Job Summary
A software platform developer needs applicants for an opening for a Remote Intermediate Technical Support Representative in Morrisville.
Core Responsibilities of this position include:
- Delivering service and support to customers via phone, email, and/or chat
- Providing an exceptional customer experience through issue resolution
- Triaging support issues; understanding when to collaborate with team members, developers, and/or sales team
Skills and Requirements Include:
- Technical degree / diploma preferred, or 1-2 years qualified experience
- Effective listening and ability to communicate both verbally and written in English, professionally
- Proficient in Windows operating systems, file structure, registry, and event logs
- Knowledge of technical support principles and practices
- Basic understanding of networking terms and concepts
