Job Summary
An internet technology company has a current position open for a Remote Internet Technology Customer Success Manager.
Must be able to:
- Deliver on high levels of customer satisfaction and NPS (Net Promoter Score)
- Identify ways to create new leads and other sales opportunities within existing accounts
- Build, iterate and execute onboarding, expansion and renewals playbooks
Skills and Requirements Include:
- 2+ years of consulting, account management, customer success, or sales experience, working in SaaS and/or early stage startup settings
- Experience at a product led growth company
- Leveraged product usage data in your approach to expanding accounts
- Experience in using Hubspot or Salesforce for managing your customer base and pipeline
- You are proficient in using CRM reports to slice and dice your data
- You are a team player with a high level of integrity and desire to assist your team
