Job Summary
A software developer is seeking a Remote IT Alerting Field Services Engagement Manager.
Core Responsibilities of this position include:
- Working directly with customers to understand how they will utilize company's IT Alerting solution
- Providing analysis of a customer’s current processes and recommending solutions to address any gaps in processes.
- Setting an appropriate level of expectations with the client and with development teams
Position Requirements Include:
- Travel can vary widely depending on the project, it may be as little as 15% and as high as 30%
- Experience working with IT systems including knowledge of ITIL and/or service management and monitoring solutions
- 5+ years of professional experience in a customer-facing role as a technology provider
- Excellent time management and organizational skills
- Able to work in a fast-paced environment and meet project deadlines
- Ability to manage and coordinate multiple deployments and technical issues
