Remote IT Customer Service Representative in Lawrence

Location: Massachusetts

Compensation: To Be Discussed

Staff Reviewed: Thu, Apr 08, 2021

This job expires in: 23 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Entry Level

Job Summary

An information technology company is searching for a person to fill their position for a Remote IT Customer Service Representative in Lawrence.

Candidates will be responsible for the following:

  • Coordinating claims electronically and via telephone
  • Handling eligibility inquiries and all lines of business
  • Meeting established goals for call center metrics

Qualifications Include:

  • Demonstrated success in customer service work via phone, email, chat, or in person
  • High school diploma or equivalent
  • Computer proficiency with the ability to navigate between multiple computer screens/programs
  • Customer service oriented (empathetic, responsive, patient, and conscientious)

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