Remote IT Customer Success Senior Director

Job is Expired

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Thu, Jan 28, 2021

Job Category: Management

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A software company is in need of a Remote IT Customer Success Senior Director.

Candidates will be responsible for the following:

  • Recruiting Customer Success team members
  • Collaborating with the executive team to establish, communicate, and monitor metrics for the Customer Success team
  • Driving Customer Success Outcomes

Must meet the following requirements for consideration:

  • Experience leading, mentoring, and hiring teams of 10+
  • Experience leading a Customer success organization within a SaaS environment
  • Empathy and advocacy for your clients, company, coworkers, and reports
  • 6+ years experience leading successful Customer/Client success or customer-facing organizations for SaaS startups
  • Ability to influence through negotiation and persuasion with the data to back it up
  • Presentation and communication skills that get people excited

COMPLETE JOB DESCRIPTION

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