Remote IT Program Manager II

Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Tue, Jan 24, 2023
This job expires in: 24 days

Job Summary

An IT consulting company needs applicants for an opening for a Remote IT Program Manager II.

Core Responsibilities Include:

  • Identifying data-driven training and quality gaps.
  • Acting as the day-to-day escalation point for critical contact center issues and facilitates a final resolution
  • Ensuring vendor is audit ready through oversight of the contact centers quality requirements

Qualifications Include:

  • Ability to present technical knowledge in a simplified understandable manner
  • Ability to understand smart devices, digital Apps and other technical mobile or web aspect
  • Ability to analyze data, trends, and problem-solve creatively in a fast paced environment
  • Ability to clearly communicate verbal and written correspondence to all levels of management
  • Ability to think through resolutions of technical and personnel issues that surface in daily operations

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