Job Summary

An IT consulting company needs applicants for an opening for a Remote IT Program Manager II.

Core Responsibilities Include:

• Identifying data-driven training and quality gaps.
• Acting as the day-to-day escalation point for critical contact center issues and facilitates a final resolution
• Ensuring vendor is audit ready through oversight of the contact centers quality requirements

Qualifications Include:

• Ability to present technical knowledge in a simplified understandable manner
• Ability to understand smart devices, digital Apps and other technical mobile or web aspect
• Ability to analyze data, trends, and problem-solve creatively in a fast paced environment
• Ability to clearly communicate verbal and written correspondence to all levels of management
• Ability to think through resolutions of technical and personnel issues that surface in daily operations