Job Summary
A lifestyle employee benefits company is seeking a Remote Junior Customer Success Manager in Richmond.
Individual must be able to fulfill the following responsibilities:
- Foster a relationship between clients and our support team to solve technical issues for their employees
- Follow up on contract renewals to reduce the potential of churn and create loyal, ongoing customer relationships
- Work with our success team to further develop our client success strategy and maintain accurate customer records
Qualifications for this position include:
- Experience working with, and managing, stakeholders and customers
- Exceptional communication skills, highly organized and collaborative
- Experience building and maintaining relationships, while working to drive engagement and mitigate churn
- Have a flexible approach to work that can adapt effectively with uncertainty and change
- Have a positive attitude that desires to help our customers reach their goals
