Remote Junior Support Specialist

Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Tue, Jun 07, 2022
This job expires in: 6 days
Job Summary

A commerce solutions company needs applicants for an opening for a Remote Junior Support Specialist.

Core Responsibilities of this position include:

  • Answering tickets that are assigned to the T1 inbox
  • Completing any outstanding Phone Call Edits from the days prior
  • Answering basic SEO and website marketing questions

Position Requirements Include:

  • A positive, get-it-done approach
  • Ability to problem solve quickly, and diagnose issues that may need to be escalated
  • Humility to know when to ask for help but confidence in your ability to support your clients
  • At least 1 year in a customer support environment taking calls, emails, and chats from customers
  • HTML and CSS
  • A background in Design (a BA in Design is preferred)
COMPLETE JOB DESCRIPTION

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