Job Summary
A commerce solutions company needs applicants for an opening for a Remote Junior Support Specialist.
Core Responsibilities of this position include:
- Answering tickets that are assigned to the T1 inbox
- Completing any outstanding Phone Call Edits from the days prior
- Answering basic SEO and website marketing questions
Position Requirements Include:
- A positive, get-it-done approach
- Ability to problem solve quickly, and diagnose issues that may need to be escalated
- Humility to know when to ask for help but confidence in your ability to support your clients
- At least 1 year in a customer support environment taking calls, emails, and chats from customers
- HTML and CSS
- A background in Design (a BA in Design is preferred)