Job Summary

A payment solutions company is in need of a Remote Knowledge Specialist.

Core Responsibilities Include:

• Creating external support articles
• Executing on a user-journey based learning approach
• Maintaining customer-facing and internal product training content

Position Requirements Include:

• 2+ years of experience in documentation and writing for a support audience
• Experience with Zendesk Guides, Stoplight, Jira, and Confluence
• Proficiency with technical writing – grammar, spelling, syntax, style
• Understanding of information architecture — you consider user experience when creating content
• Excellence at breaking down complex information into easily understood concepts