Remote Knowledge Specialist

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Thu, Feb 04, 2021

This job expires in: 7 days

Job Category: Information Technology

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A payment solutions company is in need of a Remote Knowledge Specialist.

Core Responsibilities Include:

  • Creating external support articles
  • Executing on a user-journey based learning approach
  • Maintaining customer-facing and internal product training content

Position Requirements Include:

  • 2+ years of experience in documentation and writing for a support audience
  • Experience with Zendesk Guides, Stoplight, Jira, and Confluence
  • Proficiency with technical writing – grammar, spelling, syntax, style
  • Understanding of information architecture — you consider user experience when creating content
  • Excellence at breaking down complex information into easily understood concepts

COMPLETE JOB DESCRIPTION

The job description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...

BECOME A PREMIUM MEMBER TO
UNLOCK FULL JOB DETAILS & APPLY

  • ACCESS TO FULL JOB DETAILS AND APPLICATION INFORMATION
  • HUMAN-SCREENED REMOTE JOBS AND EMPLOYERS
  • COURSES, GROUP CAREER COACHING AND RESOURCE DOWNLOADS
  • DISCOUNTED CAREER SERVICES, RESUME WRITING, 1:1 COACHING AND MORE
  • EXCELLENT CUSTOMER SUPPORT FOR YOUR JOB SEARCH