Job Summary
A payment solutions company is in need of a Remote Knowledge Specialist.
Core Responsibilities Include:
- Creating external support articles
- Executing on a user-journey based learning approach
- Maintaining customer-facing and internal product training content
Position Requirements Include:
- 2+ years of experience in documentation and writing for a support audience
- Experience with Zendesk Guides, Stoplight, Jira, and Confluence
- Proficiency with technical writing – grammar, spelling, syntax, style
- Understanding of information architecture — you consider user experience when creating content
- Excellence at breaking down complex information into easily understood concepts
