Job Summary

An information technology and data science consultancy has an open position for a Remote L1 Technical Support Technician .

Candidates will be responsible for the following:

• Logging all Incident/Service Request details, allocating categorization and prioritization codes
• Providing first-line investigation and diagnosis of all Incidents and Service Requests
• Owning all Incidents and Service Requests throughout the lifecycle

Required Skills:

• Able to execute instructions and to request clarification when needed
• Able to demonstrate complex problem solving, critical thinking, and decision-making.
• Possesses strong data entry skills
• Able to use common office equipment