Remote Lead Solution Architect

Job is Expired

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Fri, Oct 15, 2021

Job Category: Information Technology

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A software development company is searching for a person to fill their position for a Remote Lead Solution Architect.

Candidates will be responsible for the following:

  • Creating and facilitating architecture and strategy for the Customer Support experience, Agent Experience and across the entire taxonomy
  • Providing thought leadership in the creation of the vision, goals, and measures of success for the Global Customer Support Architecture function
  • Introducing new technology where needed to facilitate innovation or lower Total Cost of Ownership (TCO) in accordance with growth & enterprise-level goals

Required Skills:

  • 12 to 15 years of relevant IT experience with at least 4+ years of experience as an Architect
  • Advanced understanding of services related processes and technologies
  • Experience with managing complex large-scale implementations
  • Experience leading Agile development teams to design and implement innovative solutions with a focus on adhering to standards, best practices, and code quality techniques

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