Job Summary
A software product company needs applicants for an opening for a Remote Lead Support Specialist.
Individual must be able to fulfill the following responsibilities:
- Providing world-class technical email and live-chat support
- Ensuring customers get the fast, friendly, and personalized support
- Writing to customers timely and professionally
Position Requirements Include:
- Fluency in English (flawless writing skills)
- 2+ years experience working in technical support roles and teams
- Sensitive to varied customer personalities and levels of technical experience
- Ability to work independently and within a team towards both personal and shared work goals
- Comfortable taking initiative and making decisions independent of others
- Know how to use Intercom, ZenDesk, Gmail, and the company software