Job is Expired
Location: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Maine, Maryland, Massachusetts, Nevada, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington
Compensation: Salary
Staff Reviewed: Tue, Feb 07, 2023
Job Summary
A legal service provider is searching for a person to fill their position for a Remote Legal Customer Success Manager.
Individual must be able to fulfill the following responsibilities:
- Facilitate a smooth and efficient onboarding process
- Seek to accurately understand and proactively meet customer needs
- Map out the customer journey and help constantly improve the company's customer-facing processes
Required Skills:
- 2+ years in customer success
- Ability to communicate effectively with diverse stakeholders - legal, IT, executives
- Expertise in distilling complex technical concepts into digestible customer-facing communication and training
- Skill at building rapport with customers and ability to proactively exceed customer expectations
- Immaculate written and verbal communication; typos are spotted from a mile away
