Job Summary

A legal software company is seeking a Remote Legal Software Customer Success Manager.

Core Responsibilities of this position include:

• Mapping out the customer journey and constantly improve the customer-facing experience
• Working with our customers to facilitate a smooth and efficient customer onboarding process
• Identifying customer success metrics, and tracking and reporting on these with the product and engineering teams

Required Skills:

• 1+ years in customer success
• Detail oriented, you can spot typos from a mile away
• Ability to communicate effectively with customers and stakeholders
• Relationship management skills, build rapport with customers and proactively exceed customer expectations
• Easily grasp how to use new software