Job Summary
A business services company has a current position open for a Remote Licensed Health Agent.
Core Responsibilities of this position include:
- Maintaining and updating customer information as necessary
- Talking to customers over the phone, email, online chat or social media to resolve their questions or concerns
- Escalating calls to supervisor when necessary and appropriate
Applicants must meet the following qualifications:
- Ability to track call-related information for auditing
- Ability to provide feedback reports
- Ability to calmly attempt to resolve and de-escalate any issues
- Ability to use phone and computer systems
