Remote Linux Magento Support Technician in Southfield

Location: Michigan

Compensation: To Be Discussed

Staff Reviewed: Tue, Jan 05, 2021

This job expires in: 12 days

Job Category: Healthcare

Remote Level: Partially Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Job Summary

An IT company is searching for a person to fill their position for a Remote Linux Magento Support Technician in Southfield.

Core Responsibilities of this position include:

  • Recommending products or solutions based on customer needs and an evaluation of issues to ensure long term success
  • Working with customers to properly diagnose, troubleshoot, and execute their requests
  • Communicating clearly with customers via various mediums (phone, chat, email) to provide exceptional support

Qualifications Include:

  • Attend ongoing trainings, meetings, and events
  • Experience within a help desk / call center environment
  • 2+ years relevant experience
  • Exceptional troubleshooting skills
  • Proven customer service acumen
  • Advanced proficiency installing, managing, and troubleshooting the hosting stack and various CMS/Server control panels

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