Remote Managed Services Service Desk Supervisor

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Jan 13, 2021

This job expires in: 26 days

Job Category: Information Technology

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A staffing agency is in need of a Remote Managed Services Service Desk Supervisor.

Candidates will be responsible for the following:

  • Managing and supervising a team of service desk agents
  • Serving as an internal escalation point for resolving difficult customer issues
  • Training and mentoring service desk agents to ensure that SLAs are achieved

Qualifications Include:

  • Post-secondary education or equivalent experience
  • 4+ years in service desk or IT support
  • 2+ years of experience in a management function or have relevant mentoring experience
  • High level of technical skills, troubleshooting and basic PC/diagnostic knowledge
  • Excellent written and verbal customer service and communication skills
  • Demonstrated problem-solving skills and decision-making skills

COMPLETE JOB DESCRIPTION

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