Job Summary

A staffing agency is in need of a Remote Managed Services Service Desk Supervisor.

Candidates will be responsible for the following:

• Managing and supervising a team of service desk agents
• Serving as an internal escalation point for resolving difficult customer issues
• Training and mentoring service desk agents to ensure that SLAs are achieved

Qualifications Include:

• Post-secondary education or equivalent experience
• 4+ years in service desk or IT support
• 2+ years of experience in a management function or have relevant mentoring experience
• High level of technical skills, troubleshooting and basic PC/diagnostic knowledge
• Excellent written and verbal customer service and communication skills
• Demonstrated problem-solving skills and decision-making skills