Job Summary

A manufacturing company is seeking a Remote Manufacturing Customer Service Training and Quality Manager in Columbus.

Must be able to:

• Lead and execute all training & education efforts for 50+ Call Center agents
• Train and nurture new hires to provide quality service to our customers
• Coach Call Center Agents on improving call handling techniques and utilizing resources

Qualifications Include:

• Strong commitment to helping to create a world class customer service environment
• Superior oral and written communication skills
• Superb leadership and interpersonal skills, works collaborative with Call Center Supervisors
• Effective time management, organization, and prioritizing skills
• Team facilitation and training skills
• Strong decision making, change management and negotiation skills