Job Summary

A health insurance company has an open position for a Remote Medical Customer Service Supervisor.

Core Responsibilities Include:

• Answering incoming phone calls from customers and identifying the type of assistance the customer needs
• Asking appropriate questions and listen actively to identify specific questions or issues
• Owning problem through to resolution on behalf of the customer

Required Skills:

• High School Diploma / GED or higher
• 2+ years of medical claims processing experience
• 2+ years of external / internal customer service experience within the healthcare industry
• Experience with Microsoft Office: Microsoft Excel, Microsoft Word, Microsoft PowerPoint and Microsoft Outlook
• Ability to work full-time, Monday to Friday between 8:00am – 6:00pm EST