Job Summary
A medical technology company is searching for a person to fill their position for a Remote Medical Technology Customer Account Support Agent.
Core Responsibilities Include:
- Partnering with the Regional Director of Field Service Operations
- Ensuring Field Service Representatives (FSR) remain compliant with job responsibilities
- Assisting District Managers of Field Service Operations
Qualifications for this position include:
- Obtains and completes LMS training plan specific to assigned responsibility
- Bachelor’s degree preferred and/or 5+ years of relevant experience
- ACD phone system experience or equivalent
- Microsoft Office Suite including Excel (V look-ups and Pivots), Word, and PowerPoint
- 1-3 years’ experience in a Customer Service or Call Center desired
- Experience in Salesforce or equivalent product and productivity software desired