Remote Member Experience Associate

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Mon, Mar 22, 2021

This job expires in: 11 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Job Summary

A wine delivery club is searching for a person to fill their position for a Remote Member Experience Associate.

Must be able to:

  • Deliver core messages through all customer messaging
  • Perform in the top 10% of all performance measures
  • Employ effective telemarketing practice and outstanding customer care

Position Requirements Include:

  • Previous experience in call-center environment operating phone, email and chat simultaneously
  • Ability to discern customer data quickly and provide proper solutions and products
  • Ability to use database, CRM, or other software to assist customers/members
  • Excellent communication skills and strong understanding of people
  • Ability to be flexible to schedule changes depending on business need
  • Ability to type 45+ words per minute

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