Remote Member Experience Team Lead in New York City

Job ID: Available for Members

Location: New York

Compensation: To Be Discussed

Staff Reviewed: Sat, Oct 19, 2019

This job expires in 27 days

Job Category: Management

Telecommute Level: Majority

Travel Requirements: Possible Travel

Weekly Hours: Flexible

Employment Status: Permanent

Employer Type: Employer

Career Level: Manager

Additional Information: Benefits Available

Job Summary

A personal shopping and concierge service is seeking a Remote Member Experience Team Lead in New York City.

Must be able to:

  • Lead the team to provide world-class customer experience
  • Manage 20 - 25 remote customer experience agents
  • Provide frequent performance feedback to agents

Qualifications Include:

  • 1-3 years of team leadership experience
  • 3+ years of customer facing experience, particularly in a retail and/or tech environment
  • Flexible schedule including weekend, evening and holiday coverage